Privacy Policy – Imperfectly

Effective Date: 22 September 2026

At Imperfectly by TISQ Health, accessible through https://imperfectly.co and the Imperfectly mobile application, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

Depending on how you use our services, we may collect:

  • Name
  • Mobile number
  • Email address
  • Account/login information
  • Appointment and booking information
  • Payment and transaction information
  • Information you voluntarily provide while using our counselling, wellness, assessment, or other services
  • Technical information such as device type, operating system, IP address, and app usage information

We only collect information necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Create and manage your account
  • Schedule and manage appointments
  • Provide counselling, wellness and related services
  • Communicate appointment confirmations, reminders and service updates
  • Process payments
  • Provide customer support
  • Improve our website, mobile application and services
  • Maintain security and prevent misuse
  • Comply with applicable legal requirements

3. Health and Sensitive Information

If you voluntarily provide health, wellbeing, assessment, counselling, or other sensitive information while using our services, we use it only for providing the relevant services and related purposes.

We do not sell your personal or health information.

4. Payment Information

Payments may be processed through third-party payment providers such as Razorpay.

We do not directly store your complete card, UPI PIN, or banking credentials. Payment providers may collect and process payment information according to their own privacy policies.

5. Sharing of Information

We may share necessary information with:

  • Service providers required to operate our platform
  • Payment processing partners
  • Healthcare/wellness professionals involved in providing requested services
  • Government or legal authorities when required by applicable law

We do not sell or rent your personal information to third parties.

6. Cookies and Analytics

Our website and application may use cookies, analytics, logs, and similar technologies to improve functionality, security and user experience.

You may control cookies through your browser settings.

7. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction.

However, no internet-based service can guarantee complete security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain legitimate business records.

9. Your Rights

Depending on applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Withdrawal of consent where applicable
  • Opt-out from certain communications

For privacy requests, contact us using the details below.

10. Children’s Privacy

Our services are not intended for children to independently create accounts or use services without appropriate parental or guardian involvement where required.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services

Our services may contain links to or integrate with third-party services. Their privacy practices are governed by their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the revised effective date.

13. Contact Us

Imperfectly by TISQ Health
C-1401, Sector 2, Palam Vihar, Gurugram, Haryana – 122017, India

Phone: +91 8448073838
Email: booking@imperfectly.co